Frequently Asked Questions

Biewell is your ultimate one-stop shop for beads and jewelry supplies of handcrafted jewelry. We offer a variety of curated selections of beads, charms, pendants, findings, tools, and more at affordable prices.

No, you don't need to create an account to buy anything from Biewell.com. You can shop and checkout as a guest.

Alternatively, you can register an account to get all of your Biewell account benefits, including loyalty member rewards, promo info, member-only discounts and more.

Yes. You will be sent a detailed confirmation of your order, sent to the email address you provided during checkout. If you need your order confirmation or receipt in PDF format, please contact us and we'll be happy to send you one.

You may also view your order details from the history screen in your account page.

We occasionally email out sales and announcements in our newsletter. Sign up and we'll email you updates, coupon codes, new product information, etc.

If you have a valid and active Promotion Code, select the items you wish to purchase, add them to your bag and head to the checkout.

If you are on a product page that says the item is out of stock, leave your email address, and we'll let you know as soon as the item is back in stock again. We will always restock it for our customers as long as they are still available from our suppliers.

We'd like to give you plenty of payment options, so you can use any of the following payment methods to pay for your order. Your details are safe with us as we take security very seriously.

We accept payment by credit or debit card: Visa, Mastercard, American Express and Discover.

Your card will be charged once you have reached the final billing page at the checkout. We will immediately contact your bank or card issuer for authorization to take payment from your account.

We also take fraud seriously, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer. To better protect our customers when making online payments by card, you may be presented with 3D secure security measures. This depends on your bank issuer and may require you to enter a password or get a security code via email or phone.

We accept payment by PayPal. To pay with PayPal, you need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.

As soon as your PayPal account is set up, you can complete your order using PayPal as your payment method. When selecting this option at the checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Biewell.

Through the PayPal platform, you can pay your order quickly without additional costs and security for your order. As an electronic payment, the transaction is done instantly. This ensures rapid processing of your order and faster delivery times. Also, returns or refunds are very quick with this payment method if you want an exchange or return from your order.

All transactions made via PayPal are subject to the PayPal user agreement, which can be found here (PayPal User Agreement).

We currently are unable to split payment between multiple payment methods and we do not offer Cash on Delivery (COD) as a payment option.

Yes, we will honor the price adjustments for any products that go on sale within 5 days of the original purchase date.

Depending on the promo sales, market demand and stock level, our prices will change occasionally, which means an item can change in price after you've purchased it.

To require the price adjustments, please get in touch with our Support Team or drop an email to support@biewell.com with your order number. Biewell will reimburse or refund you the price difference to the original form of payment. Please note that all refunds take 7-10 business days to appear on your statement.

Customs policies vary widely, and some countries don't charge Import Fees for shipments below a minimum value. The customer is generally responsible for paying customs duties, import taxes, customs clearance fees, or something like that, when a package is delivered internationally. These charges are typically due once the package arrives in the destination country. Depending on the country, the customer may be required to pay these charges at the time of delivery. Contact the customs office of the destination country for more information.

Yes, we do. Visit our eGift Cards page on our website to get your eGift Card. They are in denominations of $25, $50, $75, $100 and $150.

An order confirmation email will be sent directly after purchase. You will also receive a separate email with your 16-digit gift card number and a link to access the gift card.

If you'd like to send this gift card to your friend or family member, it's recommended to forward this email with the gift card number and link to them.

Please note that our eGift Card is only valid online. To apply a gift card to your order, enter your gift card number at checkout in the field labeled “Coupon Code”.

Nope! The Biewell eGift Cards we offer never expire and can be used on our website anytime.

However, we may also offer particular eGift Cards during business promotions, which have a validity period, usually 12-36 months, depending on the promo rules.

At Biewell, we value your satisfaction and are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via email or the contact page. We're more than happy to help you with anything you need!

Orders are typically processed within 1-3 business days after the order is placed. Due to increased volume, during peak sale periods and holidays, processing times will be delayed.

Orders placed after 3 pm ET on Friday or anytime on Saturday and Sunday will be shipped on Tuesday at the latest.

You will receive an email once your order has been shipped. Orders may take 10-20 business days based on the shipping speed selected during checkout.

If you need your package by a specific date, we recommend upgrading your shipping speed.

Please refer to our Shipping Policy page to know more!

We currently ship all orders to almost every country in the world, ensuring that our customers everywhere can experience the joy that our products bring.

Rest assured, wherever you are, Biewell is ready to deliver happiness to your doorstep!

When an order is placed, we evaluate the carrier for the fastest possible delivery to your destination. However, packages can get delayed pending customs clearance for some reason, and unfortunately, we have no control over any such delays. If you can't find the country you are looking for while placing your order, please contact us for a quote with your name, country, and email to be added to our mailing list.

When entering your delivery details, we kindly ask you to keep this in mind, as we require:

• (1) a full name;
• (2) a valid email address;
• (3) a local phone number and most importantly;
• (4) a physical address for all deliveries to ensure that your package is tracked, properly received and signed for.

This helps us prevent any potential delays or issues with delivery.

We understand things happen sometimes. As long as your order hasn't been processed or shipped, you can change it or cancel it. Within 12 hours after placing the order, you will first need to contact us immediately by emailing your name, email address and order number and the updated shipping information to us. Ensure this information matches your order exactly so you can locate your purchase.

If your order has been shipped, we cannot cancel orders or make any changes. Do contact our customer service team to see if we can do anything to help you. We will do our best to accommodate your request, but we cannot make any guarantees.

As a general guideline, the sooner you let us know about the desired change or cancellation, the more likely it is we will be able to accommodate it. Double-check the name, phone number, email address, and shipping address before checkout.

Please remember to check your spam/ junk mail folders when waiting for our response. Sometimes, our emails get delivered there instead of your inbox.

We also recommend that you add support@biewell.com to your Email Contacts or Safe Sender list so you don't miss a response from us.

Once your order has been shipped, we will send you a shipping confirmation email with the carrier tracking number and a link to track the order on the carrier's website. You can check your order by our Track My Order page. Or by clicking the link in your email, you will be able to check the status of your order once it is in transit.

Please note that it will take 24-48 hours for your tracking information to reflect details on the carrier's website. It will take up to 5-7 business days during the holiday or other high peak periods.

Be patient. Your package is on its way to you soon. If there are no updates after 7 business days, please get in touch with our customer service team and we'll be happy to check it for you.

We recommend contacting your local carrier office immediately. Occasionally, a package will be marked as “delivered” by the carrier prematurely but not delivered until later in the evening or the next day.

Also, be sure you entered the correct address during checkout. The shipping information you enter during checkout is automatically transferred to the carrier. Therefore, we cannot be held responsible if you enter an incorrect address.

However, if you are unable to track down your package, please reach our customer service team by emailing us with your name and your order number with a description of the issue you are facing. And we will get back to you as soon as possible.

Unfortunately, we cannot ship orders to PO Boxes and APO/ FPO addresses at this time. Please provide us with a physical address due to logistical restrictions. If the address attached to your order contains a P.O. Box, our customer service team will contact you for an updated address. If we do not hear back within 7 business days from the original order date, we will cancel your order.

Biewell ships to almost all countries and shipping rates are automatically calculated in our cart when you place an order. All orders over $60 will be shipped free. Orders under $60 are subject to a flat $9.99 shipping fee. The cost of shipments depends on the weight and volume of the packages, the destination country and the type of carrier. Upgraded and international shipping options are also available at checkout. The cost may vary and is calculated based on the destination address.

Click here to review our shipping policy for more details.

Yes, we do offer faster shipping speeds. During checkout, you will be given the option to select from various shipping upgrades and have the charges added to your order.

We are also able to bill your DHL, FedEx, or UPS account for the shipping charges if you would prefer, contact us for details.

Any Biewell products purchased from Biewell.com can be returned for a refund or exchanged within 30 days of the delivery date. See our return & refund policy for more information.

Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed no longer sellable will not be refunded.

All refunds are issued back to the original form of payment used during purchase.

We apologize for any inconvenience caused. If your items arrived defective, incorrect, or incomplete, please get in touch with our customer support team immediately. Our dedicated representatives will guide you through filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible.

To expedite the process, please provide your order number, photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services.

Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we'll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.