Frequently Asked Questions

Biewell is your go-to destination for all your handcrafted jewelry needs. Whether you're looking for beads, charms, pendants, findings, or tools, we've got you covered. Our carefully curated collections offer a wide range of options, all at prices that won't break the bank. Whether you're a seasoned jewelry-making pro or just starting out, Biewell has everything you need to bring your creative visions to life.

At Biewell, creating an account isn't a requirement for shopping. You can shop and complete your checkout as a guest, allowing for a quick and hassle-free purchasing experience.

However, registering an account unlocks a world of exclusive perks. As a registered member, you'll gain access to loyalty member rewards, stay informed about the latest promo information, and enjoy member-only discounts. Plus, having an account makes it easier to manage your order history and track future purchases. So, while you can shop as a guest, becoming a Biewell account holder offers added value and a more personalized shopping journey.

Absolutely! Once you place an order, we'll send you a comprehensive order confirmation to the email address you provided at checkout. This confirmation will detail all aspects of your purchase, ensuring you have a clear record of what you've ordered.

If you prefer to receive your order confirmation or receipt in PDF format, don't hesitate to contact us. Our team is more than happy to accommodate your request and promptly send you the PDF version.

Moreover, if you have an account with us, you can easily access your order details anytime. Simply navigate to the history screen on your account page, where you'll find a complete overview of all your past orders, including their status and specific details. This offers you a convenient way to review and manage your shopping history with us.

We periodically send out newsletters filled with exciting sales news and important announcements. By signing up, you'll receive regular updates straight to your inbox, including exclusive coupon codes and details about our latest products. It's a great way to stay in the loop and snag some amazing deals.

Should you possess a valid and active Promotion Code, here's how to use it. First, carefully choose the items you want to buy. Then, add them to your shopping cart. Once you're ready to complete your purchase, proceed to the checkout page. There, you can enter your Promotion Code to enjoy the associated discounts or benefits.

If you land on a product page indicating that the item is out of stock, leave your email address with us. We'll promptly notify you the moment the item is back in stock. Rest assured, we're committed to restocking items for our valued customers. As long as our suppliers still have the product available, we'll make sure to replenish our inventory so you can get your hands on it.

We'd like to give you plenty of payment options, so you can use any of the following payment methods to pay for your order. Your details are safe with us as we take security very seriously.

We accept payment by credit or debit card: Visa, Mastercard, American Express and Discover.

Your card will be charged once you have reached the final billing page at the checkout. We will immediately contact your bank or card issuer for authorization to take payment from your account.

We also take fraud seriously, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer. To better protect our customers when making online payments by card, you may be presented with 3D secure security measures. This depends on your bank issuer and may require you to enter a password or get a security code via email or phone.

We accept payment by PayPal. To pay with PayPal, you need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free.

As soon as your PayPal account is set up, you can complete your order using PayPal as your payment method. When selecting this option at the checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Biewell.

Through the PayPal platform, you can pay your order quickly without additional costs and security for your order. As an electronic payment, the transaction is done instantly. This ensures rapid processing of your order and faster delivery times. Also, returns or refunds are very quick with this payment method if you want an exchange or return from your order.

All transactions made via PayPal are subject to the PayPal user agreement, which can be found here (PayPal User Agreement).

We currently are unable to split payment between multiple payment methods and we do not offer Cash on Delivery (COD) as a payment option.

Yes, we offer price adjustments for products that go on sale within 5 days of the date of your original purchase.

Our prices are subject to change from time to time. This can be due to various factors such as promotional sales, fluctuations in market demand, and our current stock levels. As a result, the price of an item you've bought may change after your purchase.

If you're eligible for a price adjustment, contact our Support Team. You can either contact us directly or send an email to support@biewell.com, making sure to include your order number. Once we receive your request, Biewell will issue you an eGift Card equivalent to the price difference. This eGift Card has no expiration date, allowing you the flexibility to use it at your convenience for future purchases on our platform.

Customs regulations differ significantly across the globe. In some countries, shipments below a certain value are exempt from Import Fees. When sending a package internationally, it is usually the customer who bears the responsibility for paying customs duties, import taxes, customs clearance fees, and similar charges. These costs typically become payable once the package reaches the destination country. Depending on the specific country, customers might need to settle these charges upon delivery. For detailed and accurate information, it is advisable to get in touch with the customs office of the destination country.

Absolutely, we offer eGift Cards! Visit our website's eGift Cards page to purchase one. These eGift Cards are available in denominations of $25, $50, $75, $100, and $150, providing you with flexible gifting options.

Once you complete your purchase, you'll immediately receive an order confirmation email. Shortly after, you'll get a separate email containing your 16-digit gift card number and a link to access the gift card.

If you planning to surprise a friend or family member, the easiest way is to forward the email with the gift card number and link to them.

It's important to note that our eGift Cards can only be used for online purchases. When you're ready to check out, simply enter your gift card number in the “Coupon Code” field to apply it to your order.

Nope! Our standard Biewell eGift Cards have no expiration date! You can use them on our website at any time, providing you with the flexibility to shop whenever it's convenient for you.

That being said, during special business promotions, we might introduce specific eGift Cards. These promotional eGift Cards have a validity period. Generally, this ranges from 12 to 36 months, with the exact duration determined by the rules of each individual promotion.

At Biewell, your satisfaction is our top priority. If you have any questions regarding your order, our dedicated customer support team is here for you. We're available 24/7, ready to tackle your inquiries and ease any concerns you might have. Whether you prefer to send us an email or use the contact page on our website, don't hesitate to get in touch. We're committed to providing you with the best possible assistance and ensuring a seamless experience with every order.

Orders are generally processed within 2 to 5 business days. Our processing days are from Monday to Friday, starting once you place your order. However, during peak sale seasons and holidays, the high volume of orders may cause processing times to be extended.

If you place an order after 3 p.m. ET on Friday or at any time over the weekend (Saturday and Sunday), it will be shipped no later than Tuesday.

You'll receive an email notification as soon as your order has been shipped. Depending on the shipping option you chose during checkout, the delivery time can range from 10 to 20 business days.

If you have a specific deadline for receiving your package, we suggest choosing a faster shipping option at checkout.

For more detailed information about our shipping process, please visit our Shipping Policy page.

At Biewell, we're proud to ship orders to nearly every corner of the globe. No matter where you are, we're committed to bringing the joy of our products right to your doorstep. Whether in a bustling city or a remote town, we've got you covered!

Once you place an order, we carefully select the carrier to get your package quickly. However, as with international shipping, customs clearance can sometimes cause unexpected delays, and this is out of our control, unfortunately. If your country isn't listed as an option during checkout, don't worry. Just send us an email with your name, the country you're in, and your email address. We'll provide you with a quote and add you to our mailing list so you can stay in the loop.

When you're entering your delivery information, please make sure to include the following:

• (1) Your full name, so there's no confusion about who the package is for.
• (2) A valid email address, which we'll use to keep you updated on your order's progress.
• (3) A local phone number. This is crucial as it helps the courier reach out if there are any delivery issues.
• (4) A complete physical address. This ensures your package can be tracked accurately, received without a hitch, and signed for upon delivery.

By providing all these details, you're helping us avoid any potential delivery delays or problems.

We recognize that unexpected situations can arise. If your order hasn't entered the processing or shipping stage yet, you have the option to modify or cancel it. If you want to make a change or cancel within 12 hours of placing the order, please contact us right away. Send an email with your full name, email address, order number, and any updated shipping details. It's crucial that this information precisely matches your original order to ensure we can quickly locate your purchase.

Unfortunately, once your order has been shipped, we are unable to cancel it or make any alterations. However, you can reach out to our customer service team. While we will do our utmost to assist you, we can't guarantee that we'll be able to meet your request.

In general, the earlier you inform us about your intention to change or cancel an order, the better our chances of accommodating you. Before proceeding to checkout, take a moment to double-check all the details, including your name, phone number, email address, and shipping address.

Please remember to check your spam/ junk mail folders when waiting for our response. Sometimes, our emails get delivered there instead of your inbox.

When waiting for our response, don't forget to check your spam or junk mail folders. Sometimes, our emails end up there instead of your main inbox. To avoid missing our replies, we suggest adding support@biewell.com to your Email Contacts or Safe Sender list. This simple step can help ensure that you receive all our important communications regarding your order.

Once your order has been dispatched, we'll promptly send you a shipping confirmation email. This email will include the carrier tracking number, along with a direct link that takes you straight to the carrier's website, allowing you to track your order's progress. Additionally, you can always visit our Track Your Order page on our website to check the status of your purchase. By clicking the link in the email or accessing the relevant page on our site, you can monitor your order as it makes its way to you during transit.

It's important to note that it typically takes 24 to 48 hours for the carrier's website to start showing detailed tracking information for your package. However, during holidays or other periods of high shipping volume, this could be extended to as long as 5 to 7 business days. So, please be patient. Your package is en route and will reach you soon.

If, after 7 business days, you still see no updates on your order's tracking, don't hesitate to contact our customer service team. We're here to help and will gladly look into the situation for you.

We strongly suggest that you get in touch with your local carrier office without delay. Sometimes, the carrier might mark a package as “delivered” ahead of time. In such cases, the actual delivery could occur later in the same day or the next day.

Before worrying too much, double-check that you input the correct address during the checkout process. The shipping details you provide at checkout are directly sent to the carrier. As a result, if there's an error in the address you entered, we can't be held accountable for any delivery issues.

If, despite your efforts, you still can't locate your package, please contact our customer service team. Send us an email including your full name, order number, and a clear description of the problem you're encountering. We'll respond to your query as swiftly as we can to assist you in resolving the situation.

Regrettably, at present, we are unable to ship orders to PO Boxes or APO/FPO addresses. Due to logistical constraints, we kindly request that you provide a physical address for shipping. If the address associated with your order is a P.O. Box, our customer service team will reach out to you to obtain an updated, physical address. However, if we do not receive a response from you within 7 business days from the date your order was initially placed, we will have no choice but to cancel your order. This is to ensure that we can process and deliver your order as smoothly as possible, and we appreciate your understanding in this matter.

We offer shipping services to nearly every country worldwide. When you place an order, the shipping rates are automatically computed in our shopping cart. Here's how it works: all orders valued at $60 or more come with free shipping. For orders under $60, a flat shipping fee of $9.99 applies. The actual shipping cost is determined by multiple factors, including the weight and volume of the packages, the destination country, and the chosen carrier.

At checkout, you'll also find options for upgraded international shipping. The cost for these services varies and is calculated according to the destination address you provide.

If you want to learn more about our shipping policies, including details on delivery times, shipping restrictions, and other important information, click here to review our comprehensive shipping policy.

Absolutely, we provide expedited shipping options! When you reach the checkout stage, you'll see a range of shipping upgrade choices. Simply select the one that suits your needs, and the corresponding charges will be automatically added to your order total.

Moreover, if you'd rather have the shipping charges billed to your DHL, FedEx, or UPS account, we can accommodate that. Just get in touch with us, and we'll walk you through the details and process to make this arrangement for you.

At Biewell, we prioritize your satisfaction. If you're unhappy with your purchase, our team is ready to help you with the return process.

You can return your items bought from us for a refund or exchange within 30 days of the delivery date. However, the shipping fees are non-refundable. Additionally, items labeled as "Final Sale" cannot be returned or exchanged. For comprehensive details, please refer to our return & refund policy.

When returning an item, it should be shipped back in its original packaging. If the original is unavailable, use similar packaging that ensures the item remains undamaged during transit.

Upon receipt of the returned items, we conduct a thorough inspection. Any item that is returned in a condition where it can no longer be resold will not be eligible for a refund.

All refunds will be credited back to the original payment method you used for the purchase.

We sincerely apologize for any inconvenience. If the items you received are defective, incorrect, or incomplete, please contact our customer support team without delay. Our dedicated representatives will guide you through the process of filing a damage claim and will make every effort to facilitate the prompt issuance of a replacement or refund.

To expedite the resolution of this matter, please provide your order number, along with clear photographs of the damaged item and its packaging. Rest assured, we are committed to resolving the issue to your satisfaction and ensuring that you are pleased with both our products and services.

Please retain all items and packaging materials until your claim has been fully resolved. If the replacement item is on back order or out of stock, we will notify you as soon as an estimated arrival date is available. Alternatively, we can work with you to identify a suitable alternative.