Pony Beads

We offer several different payment methods, including major providers like Mastercard, Visa, American Express, and PayPal. We are gradually adding more flexible payment methods to better meet our customers' needs, such as Apple Pay, Google Pay, and Samsung Pay. Once we add a new payment method, we will update the Payment & Financing page as soon as possible, so please keep an eye on our website.

Regrettably, custom currency selection is not available at this time. All transactions are currently processed in USD. We are prioritizing this enhancement. Please follow our Payment & Financing page to be notified when the update goes live.

Yes. Free standard shipping is available on orders over USD $60. Visit our Shipping Policy page for more details.

Once you place an order, please allow 2 to 5 business days for us to ship it from our warehouse. You will receive a tracking number when the shipping box's label is printed. We encourage you to use this number to track the status of your order as it is processed and shipped from our warehouse.

After the order has been shipped, delivery to your address typically takes 10 to 20 business days, which may vary depending on your location and customs clearance.

Read more from our Shipping Policy page.

At Biewell, we prioritize your satisfaction. If you're unhappy with your purchase, our team is ready to help you with the return process.

You can return your items bought from us for a refund or exchange within 30 days of the delivery date. However, the shipping fees are non-refundable. Additionally, items labeled as "Final Sale" cannot be returned or exchanged. For comprehensive details, please refer to our Return & Refund Policy.

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track the status and estimated delivery date of your order on our Track Your Order page. If you can’t find it, check your spam folder or get in touch and we’ll help you locate it.

Absolutely. Our beading tutorials blog is a goldmine for learning to bead. Whether you are a beginner, intermediate, or advanced jewelry maker, you will find some helpful tutorials there. But that's not all. You can also explore our resource center to read our Beading 101 knowledge base, buying guides, jewelry maker stories, and more. We've got you covered at every step of your beading journey.

Keep an eye on our website, we’re always adding the latest trending jewerly making articles to spark fresh ideas and keep your creativity flowing.

Have further questions? We're glad to assist you! You can either fill out the contact form on our contact page or shoot us a direct email at support@biewell.com.

Our support team is available for all queries about products, shipping, and services. Standard reply time is 24–48 hours on business days (Monday–Friday, public holidays excluded). Expect slight delays over busy holiday seasons.

If our email didn’t land in your inbox, please remember to check your spam or junk mail folder.

While waiting for our reply, feel free to go through our FAQs page - you may find a quick answer there instantly.