Pony Beads

Yes. Free shipping is available on orders over $60. Visit our shipping policy page for more details.

Once you place an order, please allow 2 to 5 business days for us to ship it from our warehouse. You will receive a tracking number when the shipping box's label is printed. We encourage you to use this number to track the status of your order as it is processed and shipped from our warehouses.

After the order has been shipped, delivery to your address typically takes 10 to 20 business days, which may vary depending on your location and customs clearance.

Read more from our shipping policy page.

At Biewell, we prioritize your satisfaction. If you're unhappy with your purchase, our team is ready to help you with the return process.

You can return your items bought from us for a refund or exchange within 30 days of the delivery date. However, the shipping fees are non-refundable. Additionally, items labeled as "Final Sale" cannot be returned or exchanged. For comprehensive details, please refer to our return & refund policy.

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track the status and estimated delivery date of your order on our Track Your Order page.

Absolutely. Our beading tutorials blog is a goldmine for learning to bead. Whether you are a beginner, intermediate, or advanced jewelry maker, you will find some helpful tutorials there. But that's not all. You can also explore our resource center to read our Beading 101 knowledge base, buying guides, jewelry maker stories, and more. We've got you covered at every step of your beading journey.

Keep an eye on our website, we’re always adding the latest trending jewerly making articles to spark fresh ideas and keep your creativity flowing.

Got more questions? Start with our FAQs page for quick answers to common ones. However, if you have further questions or concerns about our products, shipping, or services, feel free to reach out to our support team, and we're here to assist.